by Neilc2 Investigator
Investigator

Why can't I get 4g in Croatia Roaming is on and date etc

No 4G in Croatia 

wifi works fine in my hotel 

roaming is on and data enabled etc 

any help pls 

12 REPLIES 12
by Grand Master
Grand Master

Re: Why can't I get 4g in Croatia Roaming is on and date etc

@Neilc2  Wifi will work as this has nothing to do with EE.   

 

Did you call call customer services and request roaming to be enabled on your account before you left the UK ? Or did you text ROAMING to 150 to enable it, again before you left the UK ? 

by Neilc2 Investigator
Investigator

Re: Why can't I get 4g in Croatia Roaming is on and date etc

Hi, yes I did all those things including turning my phone off and on again.
My wife who is with 3 is receiving 3G fine.
Not Happy with my phone or EE

Sent from my iPhone
by Ace Contributor
Ace Contributor

Re: Why can't I get 4g in Croatia Roaming is on and date etc

Hi @Neilc2. Have you tried a manual search and selected T-Mobile?

by Neilc2 Investigator
Investigator

Re: Why can't I get 4g in Croatia Roaming is on and date etc

Hi thanks for offering advice, but I don't know how to manually search
It's just using TELE2
Thanks anyway
Neil

Sent from my iPhone
by
EE Community Support Team

Re: Why can't I get 4g in Croatia Roaming is on and date etc

Hi @Neilc2.

 

Welcome to the EE Community, I hope you're having an amazing time in Croatia.

 

Thanks for your help @Chris_B and @chistery 🙂

 

Could you try that manual network search please? You can see some instructions below:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

Fingers crossed that gets it working for you. Please let us know.

 

Chris 🙂

 

 

by Neilc2 Investigator
Investigator

Re: Why can't I get 4g in Croatia Roaming is on and date etc

Thanks Chris, staying in the hotel today so wifi no issues, out on a trip tomorrow so I'll give it a go then.

Sent from my iPhone
by
EE Community Support Team

Re: Why can't I get 4g in Croatia Roaming is on and date etc

OK, cool. Let us know the results, @Neilc2.

 

My parents just got back from Croatia and the photos looked amazing!

 

Hope you have a great day trip. 🙂

 

Chris

by Neilc2 Investigator
Investigator

Re: Why can't I get 4g in Croatia Roaming is on and date etc

Hi, just an update.
don't really know why but this morning my 4G is working fine the only difference seems to be the provider has changed from TELE2 to HT HR
L
All good though thanks for trying to help

Sent from my iPhone
by
EE Community Support Team

Re: Why can't I get 4g in Croatia Roaming is on and date etc

Thanks for the update @Neilc2

 

Enjoy your holiday. Smiley Happy

 

James

by Ace Contributor
Ace Contributor

Re: Why can't I get 4g in Croatia Roaming is on and date etc

@Neilc2, EE only have 4G agreements with some partners, not all, so your phone may pick a 3G network instead.

 

There's a list here under using 4g abroad but it's a little out of date.

by Neilc2 Investigator
Investigator

Re: Why can't I get 4g in Croatia Roaming is on and date etc

Hi
Strange today it's changed from
TELE2 to HT HR network and I've had 4G all day.
Thanks

Sent from my iPhone
by
EE Community Support Team

Re: Why can't I get 4g in Croatia Roaming is on and date etc

Great news @Neilc2

 

Thanks for sharing the good news.

 

Enjoy Croatia.

 

Thank you

 

Richard

 

🙂

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