by Gmb0905 Investigator
Investigator

Why can’t I download or send pictures without WiFi?

Data is turned on for these applications but I can’t send or receive pictures via WhatsApp, Facebook or Instagram. Does anyone know what I can do? I’m currently abroad and can not use social media to promote my business as a result

5 REPLIES 5
by Grand Master
Grand Master

Re: Why can’t I download or send pictures without WiFi?

@Gmb0905   Does this work ok in the UK on a cellular connection?    Whereabouts are you ?  

by Gmb0905 Investigator
Investigator

Re: Why can’t I download or send pictures without WiFi?

No it doesn’t work in the UK either without WiFi. Only ever had this problem since I got my new phone (XR). I’m currently in Portugal

by Grand Master
Grand Master

Re: Why can’t I download or send pictures without WiFi?

@Gmb0905   Login to your EE online account or via the My EE app and make sure content lock is switched off. Also on your device make sure you’ve enabled cellular data for these apps. 

by Gmb0905 Investigator
Investigator

Re: Why can’t I download or send pictures without WiFi?

Thanks Chris. I have done both of those and still no joy! Can’t understand it 😞

by
EE Community Support Team

Re: Why can’t I download or send pictures without WiFi?

Good Afternoon @Gmb0905

 

I hope you're having a great time in Portugal. 

 

Is there any updates required for these apps? you can check this in your App Store. 

 

Have you tried manually switching to another network? you can also do this by following these steps:

 

iPhone – Settings > Mobile Data > Network Selection > Turn off Automatic.

 

Speak soon, 

 

Katie 🙂

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