by keanuclark
Visitor

Why can’t I buy data?

Got monthly contract-iPhone 6s.

Run our of data, but won’t allow me to buy more? I can call and text, but not access internet without hotspot or WiFi. Really irritating me!! 

3 REPLIES 3
by Grand Master
Grand Master

Re: Why can’t I buy data?

Browse to http://add-on.ee.co.uk/purchase when not on WiFi.

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by Grand Master
Grand Master

Re: Why can’t I buy data?

Hi, 

 

Do you get an error message,?

 

It might be with speaking to CS to establish if there is something on your account stopping this transaction. It would also be wise to consider increasing your tariff if you use the data.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Why can’t I buy data?

Hi @keanuclark

 

Thank you for coming to see us in community 🙂

 

Has the information given to you kindly by @XRaySpeX and @Northerner got things sorted out for you?

 

Please let us know if there is anything else you need.

 

Thanks

 

Richard

 

🙂

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