by RobF1960
Explorer

Why can I only use my BTSport app with mobile data and not WiFi?

I have a Samsung S7. The BT Sport app will ONLY connect if the mobile data is enabled, even if I'm at home and using WiFi (EE broadband).

Any thoughts?

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Why can I only use my BTSport app with mobile data and not WiFi?

Hi and welcome to the community, @RobF1960 🙂

 

Sounds unusual. Could you check the BT Sport app settings on your phone to make sure it is set up to work on WiFi and mobile data.

 

Chris

 

 

3 REPLIES 3
by
EE Community Support Team
Solution

Re: Why can I only use my BTSport app with mobile data and not WiFi?

Hi and welcome to the community, @RobF1960 🙂

 

Sounds unusual. Could you check the BT Sport app settings on your phone to make sure it is set up to work on WiFi and mobile data.

 

Chris

 

 

by RobF1960
Explorer

Re: Why can I only use my BTSport app with mobile data and not WiFi?

OK, my app is set up to use mobile network for streaming and downloading data. I've changed it to WiFi only and all seems good.

by
EE Community Support Team

Re: Why can I only use my BTSport app with mobile data and not WiFi?

That's great @RobF1960!

 

I'm glad you're all sorted, what are you looking forward to watching on BT Sport? 🙂

 

Jon

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