by Leadshoes
Visitor

Why can I not transfer data between phones?

I have four phones on a family account with EE and am wanting to transfer data between them.  One of the phones has 19Gb and yet I get a message saying there is insufficient data to transfer on this phone.  On other occasions the web page also fails to load the list of phones I can select to transfer data from and to and the app on my phone fails to list the phones as well.  

1 REPLY 1
by
EE Community Support Team

Re: Why can I not transfer data between phones?

Good Afternoon @Leadshoes.

 

Thanks for coming to the community. 

 

Have you tried completing this via the EE App? 

 

Are you set as the bill payer? you can check this by following these steps:

 

Menu > My Account > Ensure bill payer is ticked.

 

Speak soon, 

 

Katie 🙂

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