by charlievilday Investigator
Investigator

Why can I not download picture/video messages on whatsapp or access some website

 
5 REPLIES 5
by Grand Master
Grand Master

Re: Why can I not download picture/video messages on whatsapp or access some web

@charlievilday  Login to your EE online account and turn content lock to strict then restart the device then turn content lock off and you should be good. 

if you’ve never removed content lock you’ll need to go to a EE store with ID or you can call customer services and using a credit/debit card pay a refundable token.  You need to prove your over 18 to have this removed from your account. 

by charlievilday Investigator
Investigator

Re: Why can I not download picture/video messages on whatsapp or access some web

Thanks I'll give that a go!

by
EE Community Support Team

Re: Why can I not download picture/video messages on whatsapp or access some web

Let us know how you get on @charlievilday

 

Leanne.

by charlievilday Investigator
Investigator

Re: Why can I not download picture/video messages on whatsapp or access some web

Yeh, all good now!! It worked!!!!

by
EE Community Support Team

Re: Why can I not download picture/video messages on whatsapp or access some web

Brilliant @charlievilday

 

Thanks for letting us know 🙂

 

Leanne.

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