24-11-2017 09:10 PM - edited 24-11-2017 09:13 PM
I have found a known black spot here in Edinburgh and it is large. I estimate it to be around 8000 square feet! ...and surprisingly it is only 1 mile out of the Edinburgh City Center.
Once you step out of this black spot, 4GEE Max speeds are reached by celluar no problems and it is great.
I just want to know why the location map on the EE site does not mention this. I had to hire a professional to check all this out. He showed me a more accurate map of my house and the surrounding area which shows a HUGE black spot around it!
This is not acceptable, is this grounds for breaking a contract would you say ?
Any advice would really be appreciated.
24-11-2017 09:22 PM
Do you receive any service whatsoever?
Have you checked your local network for issues?
27-11-2017 02:27 PM - edited 27-11-2017 02:32 PM
Hi Northerner, thanks for replying.
I do get a signal. On my HTC One Mini2 I get zero bars indoors, sometimes I get 2/3 bars near the window.
With my 4GEE Mini WIFI, I get speeds of 1MBPS - 3MBPS ...this gets worse in the morning when everyone wakes up and on the way to work, then at night I might get a higher speed when everyone is sleeping or at late night.
I tested the speeds outside with my 4GEE mini WIFI ...and at the cafe out of the 'black spot' , I got speeds of up to 52MBPS!!!
27-11-2017 02:31 PM - edited 27-11-2017 02:33 PM
Hi Christopher thanks for your reply.
I forgot to mention that I regularly check the website for service conditions etc.
I have had these problems since I joined.
I am 100% sure its a black spot, since when I take the 4GEE mini WIFI router to outside of the 'black spot' it returns to the really hight speeds that were promised.
THere is a park across the street from my house, and when I took the router there - the speed shot right up to normal 4GEE MAX.
I am just really upset that I am in this black spot, but was not warned about before I took out a 24-month contract!.
27-11-2017 02:36 PM
Thank you for getting back to @Northerner and I.
As you're able to get an indoor signal (even though the speed does not sound great), it wouldn't necessarily be classed as a black spot.
I recommend having a chat to our technical support team to see if there is anything that can be done.
They have access to a system that can check the performance of the masts and I'm sure they'll be able to help further.
Please let us know how you get on.
28-11-2017 05:11 PM
Thanks for the info guys, I will go speak with the technical team to see if there is anything we can do about this.
All the best.