by CPS_GC
Explorer

Why am I getting slow mobile date?

Hey,

 

I've been on a Sim Only plan since September 2016 (CA1 area code) and since then the speed of my connection has gradually dropped to the point where most day-to-day things (Social media, messaging apps) are close to impossible to use. 

As much as I'd love to stay as an EE customer, I don't believe the amount I pay monthly reflects the service I'm being provided. I need this fixed.

 

Attached below is a screenshot of a speed test I've done this evening (Top is EE mobile data, bottom is EE broadband on a different plan)

 

[IMG]http://i63.tinypic.com/35318nq.png[/IMG]

 

Thanks in advance, Paul.

4 REPLIES 4
by Grand Master
Grand Master

Re: Why am I getting slow mobile date?

Linky don't compute. Corrected:


@CPS_GC wrote:

http://i63.tinypic.com/35318nq.png


 

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by
EE Community Support Team

Re: Why am I getting slow mobile date?

Hi @CPS_GC,

 

Welcome to the EE Community.

 

Please can I take your full postcode so I can look into this for you?

 

Thanks

 

James

by CPS_GC
Explorer

Re: Why am I getting slow mobile data?

Hey James, my post code is CA1 3JL.

 

Thanks.

by
EE Community Support Team

Re: Why am I getting slow mobile data?

Thanks @CPS_GC

 

I can see that our engineers are working on a problem in your area.

 

It's been a long term issue but it looks like the works are now nearly completed.

 

You should find your service improves soon.

 

If you register with our network status checker we'll send you regular updates.

 

Hope this helps. Smiley Happy

 

James

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