by JakeScold
Explorer

Why am I being charged for GPRS when my mobile data is turned off?

I have an iPhone 5s which I always have the modile data turned off on. I am on PAYG and over the last month all my credit has been used up by GPRS charges ('ap-prepaidsessio'). How can this be when I have my data turned off?

3 REPLIES 3
by
EE Community Support Team

Re: Why am I being charged for GPRS when my mobile data is turned off?

Hello there @JakeScold.

 

Welcome to the community.

 

Are you with us on Orange/T-Mobile or EE?

 

Is the mobile data turned off in the iPhone settings?

 

Hope to hear from you soon 🙂

by JakeScold
Explorer

Re: Why am I being charged for GPRS when my mobile data is turned off?

Hello,

 

I am on Orange.

 

The mobile data is turned off in the iPhone settings.

 

Thanks,

 

Jake

by
EE Community Support Team

Re: Why am I being charged for GPRS when my mobile data is turned off?

Hello there @JakeScold,

 

Thanks for coming back to me 🙂

 

I would give our Orange customer service team a call.

 

They can have a look into this for you.

 

Thanks very much 🙂

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