08-09-2018 02:57 PM
Why won’t my mobile date work? I’ve just been outside of the house and my snapchat and WhatsApp won’t work.. but it’s working fine when I’m connected to wifi
08-09-2018 05:15 PM
08-09-2018 05:47 PM
@Amerie910 Have you allowed the app to use cellular data ? Is cellular data enabled? Are these the only apps that don’t work over cellular data ?
08-09-2018 07:59 PM
@Amerie910 is the device in Airplane Mode ? Is cellular data enabled on the device ?
08-09-2018 08:07 PM
@Amerie910 Has it ever worked? How long have you been a EE customer with this device.
08-09-2018 08:13 PM - edited 08-09-2018 08:15 PM
Have you bought a PAYG pack or add-on? With EE PAYG you may only use data with one; you cannot buy data directly out your credit.
Text AL to 150 to see if you have any data allowance.
What does http://add-on.ee.co.uk/status when not connected to WiFi report?
08-09-2018 08:14 PM
08-09-2018 08:15 PM