08-11-2017 05:07 PM
I am on a EE 12m SIM that went off contract a couple of years ago.
How can I tell what speed of 4G I am on?
Would I automatically be given the best available, or do I need to ask for a faster one, or even pay for it?
08-11-2017 05:13 PM
@brookhouse That’s going to depend on the deal you took out at the time. If you want the fastest possible speed and your not on it now you’ll need to take out a new contract/upgrade to a tariff that has this speed.
Look on your My EE app and it should say what plan type your on. Please come back here and inform us what it says.
08-11-2017 05:31 PM
It was EE 12m SIM started October 2014. I get 2GB but the app (as the website) doesn't tell me what speed it is.
Should I be able to find it somewhere in the app?
08-11-2017 05:39 PM
Sure, I can test the actual speed I'm getting, but as I understand it EE offer three different speed level products and I want to know which one I am on, as part of my price comparisons.
08-11-2017 11:27 PM - edited 08-11-2017 11:27 PM
The only way to check, beyond visiting known high throughput sites with a modern flagship modem device and saturating the downlink, is to have a rooted Qualcomm Android device and then find out the AMBR using an app like Network Signal Guru.
That, or as said by others, customer services should be able to advise further.
by max1486 Tuesday