by ianwilson66 Established Contributor
Established Contributor

Whereabouts in the EE app is Family Usage?

I am trying to set up data sharing on my iphone with my wife's phone. I can see on my app that I do have 'data shared' and the EE website tells me to go into 'Family Sharing' in order to set it up but I have searched the app and am unable to find it. Please can someone advise whereabouts it is on the app? Thanks Ian

6 REPLIES 6
by Grand Master
Grand Master

Re: Whereabouts in the EE app is Family Usage?

Are both your nos. under the same MyEE a/c? They need to be for gifting data - see Gift Your Data and Set Controls .

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: Whereabouts in the EE app is Family Usage?

@ianwilson66   You have data shared as it’s a default setting to allow data gifting when there is more than one device on your account.  All devices have to be on the same account to gift data.  

by ianwilson66 Established Contributor
Established Contributor

Re: Whereabouts in the EE app is Family Usage?


Hi, many thanks for your reply. No, mine and my wife’s account are separate accounts so maybe we can’t do it which is a shame, but why do both ours accounts state data shared on the app home screen? Thanks 

by Grand Master
Grand Master

Re: Whereabouts in the EE app is Family Usage?

@ianwilson66   It’s a default setting of the account.     

by Grand Master
Grand Master

Re: Whereabouts in the EE app is Family Usage?

Hi @ianwilson66 

 

All accounts say the same thing. It means that any additional lines on that account can benefit from shared data. 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by ianwilson66 Established Contributor
Established Contributor

Re: Whereabouts in the EE app is Family Usage?

Ok Chris thanks. Disappointing outcome but not to worry!

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.