by Lynn64Harro
Explorer

Where's my data allowance gone?

Yesterday I had 1gb of my monthly allowance of 2gb left.Without doing anything different with or to my phone at 1pm today all remaining data allowance has gone.It doesn't renew for another 15days.Why has this happened?My phone is a Samsung J3.Has an application turned itself on to drain the data and if so how do I find out which one? I'm worried that when it's renewed it'll drain straight away

3 REPLIES 3
by Grand Master
Grand Master

Re: Where's my data allowance gone?

Hi, 

 

What does the phone data app say about which apps and how much you have used? 

 

Thanks 




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by Lynn64Harro
Explorer

Re: Where's my data allowance gone?

The Google photos app has used 1.3gb so I think that is the app causing the problem but I don't know what to do about it or why it's causing this problem

by
EE Community Support Team

Re: Where's my data allowance gone?

Hi @Lynn64Harro,

 

Welcome to the EE Community.

 

You can stop Google Photos from backing up over mobile data in your settings.

 

  • Open the app
  • Press the top left menu button
  • Select settings
  • Select backup and sync
  • Turn off Mobile data backup

Hope this helps. Smiley Happy

 

James

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