by loub73 Investigator
Investigator

Where's all my data gone. Had 20% left which went in same second. I use WiFi mai

Checked my data loads left as mainly use WiFi. Got a text saying 80% used then immediately another text saying data all gone? How is that possible?! 

9 REPLIES 9
by
EE Community Support Team

Re: Where's all my data gone. Had 20% left which went in same second. I use WiFi

Good morning @loub73

 

Thank you for taking the time to come and see us in community 🙂

 

Can you text 'BAL' to 150 for me please and let me know what it says?

 

Thanks

 

Richard

 

:)​​​​​​​

by loub73 Investigator
Investigator

Re: Where's all my data gone. Had 20% left which went in same second. I use WiFi

it says your current charges to go on your bill are etc etc

current allowances etc
by Grand Master
Grand Master

Re: Where's all my data gone. Had 20% left which went in same second. I use WiFi

Configure your phone to:

  • Only do Software Update over WiFi.
  • Restrict background data.
__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Where's all my data gone. Had 20% left which went in same second. I use WiFi

Hi @loub73

 

Please do speak to customer services if you need them took into this for you.

 

This may require account access and we don't have that in community 🙂

 

The fantastic tips provided by @XRaySpeX should help and conserve data.

 

Thank you

 

Richard

 

🙂

by loub73 Investigator
Investigator

Re: Where's all my data gone. Had 20% left which went in same second. I use WiFi

how do I do that? is it in settings? I thought i had but i'll check. thanks
by
EE Community Support Team

Re: Where's all my data gone. Had 20% left which went in same second. I use WiFi

Hi @loub73

 

What kind of phone do you have?

 

If you can provide that we can direct you.

 

🙂

Highlighted
by Grand Master
Grand Master

Re: Where's all my data gone. Had 20% left which went in same second. I use WiFi

On Android, something like:

  1. Settings / More / About Device / Software Update / WiFi Only ticked.
  2. Settings / Connection / Data Usage / Menu / Restrict Background Data ticked.
__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by loub73 Investigator
Investigator

Re: Where's all my data gone. Had 20% left which went in same second. I use WiFi

sony experia, m4 aqua
by
EE Community Support Team

Re: Where's all my data gone. Had 20% left which went in same second. I use WiFi

Hi @loub73

 

Please follow the steps @XRaySpeX has kindly provided.

 

Thanks

 

Richard

 

🙂

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