14-01-2019 06:40 PM
I ordered an iPhone upgrade on 1st January and there's no sign of it, I've received no text, no messages, and nothing is showing in tracked, I've tried calling the store I want to collect from and they haven't received anything. Does it usually take so long?
14-01-2019 06:42 PM
Call CS not the store and see what is going on.
There could be high demand
15-01-2019 11:20 AM
Thanks for coming back @zw4.
If you call 150, try option 1, then option 2, option 1 again, then option 3 to speak to a member of the customer care team.
Let me know how you get on with this 🙂