by Marshallj

Where has my bonus 10gb data gone???

On my pay as You go plan I was given 10GB bonus data on top of my 5GB that was part of my plan. Last month I added on the free boost 500MB but when the new month started all of a sudden my bonus 10GB was gone??? I was told it was a constant monthly bonus yet when i added the next “loyalty bonus”, my  reward was losing 9.5GB 


can I fix this?

by Grand Master
Grand Master

Re: Where has my bonus 10gb data gone???

What exactly does texting AL to 150 report?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Marshallj

Re: Where has my bonus 10gb data gone???

You have 1991 minutes, unlimited texts and 3.8GB remaining until 25/10/2019 for your £15 Flex plan. Your current top up balance today 02:19 is £0.00, for more info go to My Account.
EE Community Support Team

Re: Where has my bonus 10gb data gone???

Hi @Marshallj,


Welcome to the EE Community. 🙂


I'm sorry to hear your data allowance isn't showing correctly.


Please get in touch with Customer Care so we can take a quick look at your account.





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