by Courtney19
Explorer

When will my data update with my phone?

I recently upgraded my phone and my data to a plan that had 1GB of data to 30GB a month. My new contract has been activated on my sim, but my data hasn’t yet. Will my data update when it usually does or should I have already got it when I upgraded and my contract is up and running? 

4 REPLIES 4
by
EE Employee

Re: When will my data update with my phone?

Hi and welcome to the community @Courtney19

 

So I can try and assist, please may I know what is displayed when you pop over to http://add-on.ee.co.uk/status.

 

Are you aware of when your billing date is?

 

Many thanks,

 

Lee

by Ace Contributor
Ace Contributor

Re: When will my data update with my phone?

Hi @Courtney19

Please click on http://add-on.ee.co.uk

Where you can find out when your data due for renewal and how much data you got. 

Please use that link on your mobile Internet not on WiFi. 

Thanks 

by Courtney19
Explorer

Re: When will my data update with my phone?

  1. The screen shows usage of 2GB (as I added on last month) of data instead of 30GB. 
  2. My billing date is the end of the month 28th/30th/31st and my data gets restored on the 23rd of each month. 
by
EE Community Support Team

Re: When will my data update with my phone?

Morning @Courtney19

 

Thanks for coming back to us.

 

We will help you find out when your new plan is going to start.

 

To do this, I have sent you a private message to get some details.

 

Thanks, Leanne 🙂

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