by jezzer62 Investigator
Investigator

When will EE install decent 4G here?

I believe that EE won the emergency services contract in my area a year or two ago and that required ubiquitous 4G coverage irrespective of population density (which is very low here, in rural north Suffolk). We now have extremely patchy 4G with download speeds of around 3Mb/sec when you can get a connection. Vodafone has just installed 4G on our local water tower and this is giving 23Mb/sec download speeds. I like the EE network, but it's so poor where we live that I will switch unless there are existing plans to also install an EE mast on the same water tower in the next few months. How can I find out?

8 REPLIES 8
by jezzer62 Investigator
Investigator

Re: When will EE install decent 4G here?

NR35 1LU
by Grand Master
Grand Master

Re: When will EE install decent 4G here?

Hi,

 

Can you not use EE VOWFI service? You are lucky to receive 3mb per second, I'm 10 mins from Leeds city centre and receive no signal.

 

As for establishing EE mast plans, then you are best off checking your local planning office online as any mast installation plans will be available to view and subject to local authority approval. EE won't say, and cannot say until planning is approved.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Employee

Re: When will EE install decent 4G here?

Hi @jezzer62 and welcome to the community.

 

Have you checked the Network Status Checker to see if there are any issues in your area?

 

Many thanks,

 

Lee

by jezzer62 Investigator
Investigator

Re: When will EE install decent 4G here?

Not recently. It's not a transient issue. It's been like this since 4G
appeared - months ago. I believe a mast has been installed some miles away.
Other providers such as Vodafone have used a nearby water tower. EE hasn't.
by
EE Employee

Re: When will EE install decent 4G here?

Hi @jezzer62

 

What is the postcode of the area of concern?

 

Many thanks,

 

Lee

by
EE Employee

Re: When will EE install decent 4G here?

Hi @jezzer62

 

I can see there is planned work in your area due to take place in the next couple of days.

 

I'll keep an eye on this for you.

 

Many thanks,

 

Lee

by jezzer62 Investigator
Investigator

Re: When will EE install decent 4G here?

There is EE work happening around here all the time. I get email alerts most days. I need to know whether a new 4G mast is going up on the nearby water tower. I'd be pleased if you could update me on that.
Many thanks
Jeremy

-- Sent from my iPhone - please excuse random spell-checker interventions --
by
EE Employee

Re: When will EE install decent 4G here?

Hi @jezzer62

 

This is something I would be unable to confirm.

 

Many thanks,

 

Lee

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