by Gill506
Explorer

When using mobile data I'm not able to download photos from WhatsApp

When using mobile data I'm not able to download photos from WhatsApp,  see comments on Facebook or refresh the feed in Instagram. 

Using the internet is fine.

I have reinstalled WhatsApp, Ive checked the time and data but still the problem persists.

This has been happening for the last couple of weeks.

Before then all was fine.

Thanks

3 REPLIES 3
by
EE Community Support Team

Re: When using mobile data I'm not able to download photos from WhatsApp

Good Afternoon @Gill506.

 

Welcome to the EE Community.

 

Please try switching content lock off and on within your My EE.

 

Let me know if this resolves your problem.

 

Speak soon,

 

Katie 🙂

by Grand Master
Grand Master

Re: When using mobile data I'm not able to download photos from WhatsApp

Could be your Switching Content Lock OFF or ON . It is switched on on new & upgraded contracts & seems to affect social sites. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

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by Gill506
Explorer

Re: When using mobile data I'm not able to download photos from WhatsApp

Hi. I contacted EE and they had to make a change to the content lock at their end.  They said its a known problem but they have to make the change.

Thanks for the suggestion as it sounds similar.

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