by leesontrevor
Visitor

When do I get my 5gb mobile data boost promised to me recently.

When I changed my SIM deal with you recently, I was told I would get a 5 GB mobile data boost? I have home broadband with you and EE tv. I didn't ask to change, I was advised to by your shop in Westfield, Olympic Park.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: When do I get my 5gb mobile data boost promised to me recently.

Hi @leesontrevor


Welcome to the community.

 

The data boost is for existing mobile customers who take out EE broadband.

 

However, if you're an existing broadband customer with a mobile account, you'll get the boost automatically when you sign up for one of our new broadband packages.

 

If this isn't what was explained in store, I recommend popping back in to get this resolved.

 

Chris

5 REPLIES 5
by Ace Contributor
Ace Contributor

Re: When do I get my 5gb mobile data boost promised to me recently.

HI, @leesontrevor

5GB data boost can take up to 30 days after your home broadband account goes live. 

If it more than that give a call to customer. 

Thanks 

by Grand Master
Grand Master

Re: When do I get my 5gb mobile data boost promised to me recently.

You only get the mobile boost when you take out a new BB contract, not if you've already got BB.

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by
EE Community Support Team
Solution

Re: When do I get my 5gb mobile data boost promised to me recently.

Hi @leesontrevor


Welcome to the community.

 

The data boost is for existing mobile customers who take out EE broadband.

 

However, if you're an existing broadband customer with a mobile account, you'll get the boost automatically when you sign up for one of our new broadband packages.

 

If this isn't what was explained in store, I recommend popping back in to get this resolved.

 

Chris

by Squircle
Explorer

Re: When do I get my 5gb mobile data boost promised to me recently.

Hi, I also recently moved to EE broadband, and am an existing EE mobile customer. I recieved a 5GB databoost in the first month - it went live 5th Jan, but have not seen it since? 

 

Any ideas?

by
EE Community Support Team

Re: When do I get my 5gb mobile data boost promised to me recently.

Hi @Squircle

 

Does your data boost show in your My EE account?

 

Chris

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