by Jamier4371
New Member

When I bought EE broadband I was told the my data would get a 20GB boost but it

When I bought EE broadband I was promised that my data would get a 20GB boost per month but I only got an extra 5GB per month. How do I get the other 15GB per month I was promised? And, how is this not false advertising?

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: When I bought EE broadband I was told the my data would get a 20GB boost but

Hi @Jamier4371 

 

Which package did you buy? According the the EE broadband boosts page 

 

20GB Data Boost with Fibre Max Broadband

5GB Data Boost with 4GEE Home

5GB Data Boost with Fibre and Standard Broadband plans

 

Step 1: Take a pay monthly phone plan.

Step 2: Take a Fibre Max Broadband plan.

Step 3: Your Data Boost will be automatically applied within 30 days.

If you aren't receiving the data you are promised then call EE CS on 150.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
1 REPLY 1
by Grand Master
Grand Master
Solution

Re: When I bought EE broadband I was told the my data would get a 20GB boost but

Hi @Jamier4371 

 

Which package did you buy? According the the EE broadband boosts page 

 

20GB Data Boost with Fibre Max Broadband

5GB Data Boost with 4GEE Home

5GB Data Boost with Fibre and Standard Broadband plans

 

Step 1: Take a pay monthly phone plan.

Step 2: Take a Fibre Max Broadband plan.

Step 3: Your Data Boost will be automatically applied within 30 days.

If you aren't receiving the data you are promised then call EE CS on 150.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
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