by Aiddee Investigator
Investigator

WhatsApp call issue

I am facing this exact years old issue:

 

https://community.ee.co.uk/t5/Archive/whatsapp-not-connecting-over-mobile-data/td-p/359579/page/2

 

I am unable to connect Whatsapp video/voice calls when I switch from Wifi to data. If I restart the phone it wirkw fine, but if I again switch back to Wifi and then to data - problem returns!

 

I am in contact with EE support. They are helping me out but no solution found yet. They even replaced my SIM. 

6 REPLIES 6
by Grand Master
Grand Master

Re: WhatsApp call issue

Just on the off-chance,  could it be your Switching Content Lock OFF or ON ? Content Lock often affect social sites / apps..

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Aiddee Investigator
Investigator

Re: WhatsApp call issue

Thank you for you reply but it is set to Off!

by Grand Master
Grand Master

Re: WhatsApp call issue

Thanks! You're welcome 🙂

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: WhatsApp call issue

Hi @Aiddee,

 

Welcome to the EE Community.

 

Have you checked to see if there are any updates available for the app?

 

Thanks

 

James

by Aiddee Investigator
Investigator

Re: WhatsApp call issue

Yes, I did download the app again!

by
EE Community Support Team

Re: WhatsApp call issue

Hi @Aiddee,

 

Thanks for confirming. 

 

I'm sure our Customer Care Team will find a solution for you soon. Please keep us updated.

 

James

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