25-08-2017 06:43 PM
Hello, having looked through the forum and used all the advice given, WhatsApp and Snapchat still refuse to work over mobile data to upload or download any images. I'm on a personal account, checked/ changed APN settings, cleared cache, deleted and reinstalled the apps, tried my O2 SIM in the phone as well (which works fine) oh and factory reset the phone which I won't be doing again. Without having to spend ages on the phone can anyone else come up with any ideas even though I believe it's a setting on my account?
25-08-2017 06:47 PM
Do you have a data allowance with EE & is Mobile Data switched ON on your phone?
25-08-2017 11:06 PM
On whatsapp under settings - data usage have you got all data ticked under media auto download?
What phone do you have?
26-08-2017 07:55 AM
Hi, everything is set to work on WiFi and mobile data, with an O2 SIM card works fine but the ee SIM card no media sends or receives. Handset is a Huawei P10 plus.