by Clare10
Explorer

What settings should my phone have to use data allowance out with WiFi?

 
3 REPLIES 3
by
EE Community Support Team

Re: What settings should my phone have to use data allowance out with WiFi?

Hi @Clare10

 

Welcome to the community.

 

What kind of phone do you have?

 

Are you just looking to use your mobile data?

 

Chris

by Clare10
Explorer

Re: What settings should my phone have to use data allowance out with WiFi?

Hi Chris I have an iPhone 6plus. I have been able to use the phone and everything else when I have WiFi. Without WiFi I can only phone or access things previously downloaded. 

Thanks

by
EE Community Support Team

Re: What settings should my phone have to use data allowance out with WiFi?

OK, thanks @Clare10

 

Could you please make sure mobile data is enabled in your settings:

 

Tap Settings > Mobile Data > switch Mobile Data ON.

 

If that's already enabled, please go to the add-on status page and let me know what allowances show.

 

Thanks


Chris

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