by Garym1953
Explorer

What number do I call/text to discuss my data contract here in Australia?

Was told by EE that my contract includes free data use here in Australia but keep getting messages to buy add on and can’t get 4g connection what number can I call preferably toll free to sort this please

5 REPLIES 5
by Ace Contributor
Ace Contributor

Re: What number do I call/text to discuss my data contract here in Australia?

@Garym1953 Have you text ROAMING to 150?

 

also, can you gain access to you online EE account to check that your roaming is activated on your account?

as long as you are on a Max plan you can use it in Australia. 

 

 

 

by Ace Contributor
Ace Contributor

Re: What number do I call/text to discuss my data contract here in Australia?

Ps. Ensure the data roaming is switched on in your device settings too x

by
EE Community Support Team

Re: What number do I call/text to discuss my data contract here in Australia?

Hi @Garym1953

 

Welcome to the community, I hope you're having a brilliant time in Oz so far. 😄

 

In addition to @Watkins07's advice, could you check which plan you're on through your My EE account? Just to make sure that you're on a Max Plan.

 

Chris

by Garym1953
Explorer

Re: What number do I call/text to discuss my data contract here in Australia?

Hi guys thanks for the comments but I was told by EE that I had the Maxplan and that it included Australia, but can’t see it now on my account which is why I wanted a toll free number for EE so I could discuss this further

Sent from my iPhone
by
EE Community Support Team

Re: What number do I call/text to discuss my data contract here in Australia?

Hi @Garym1953

 

Thanks for coming back to us.

 

I have sent you a private message on here to get some details.

 

Speak soon, Leanne.

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