by Saimamughal
Explorer

Watts app won’t allow me to download pics when not connected to WiFi. Help!

When my sister sent me a picture and I was out of WiFi area it wouldn’t allow me to download the pic. Only when connected to WiFi will it allow me. Also Instagram won’t refresh unless I’m a WiFi area. 4g is working still though on you tube and other apps. Just not for watts app or instagram. 

4 REPLIES 4
by Profile closed
Not applicable

Re: Watts app won’t allow me to download pics when not connected to WiFi. Help!

You need to remove content lock (the adult filter) which you can do via your online EE account or using the My EE app.

 

Full details and instructions can be found here.

by Saimamughal
Explorer

Re: Watts app won’t allow me to download pics when not connected to WiFi. Help!

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by Grand Master
Grand Master

Re: Watts app won’t allow me to download pics when not connected to WiFi. Help!

@Saimamughal

 

Try deactivating via your online account or your app.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

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by
EE Community Support Team

Re: Watts app won’t allow me to download pics when not connected to WiFi. Help!

Good Morning @Saimamughal.

 

Welcome to the community 🙂

 

Did you manage to turn content lock off following @Northerner's advice?

 

If you're still having trouble, could you check mobile data is enabled for all apps?

 

You can do this in Settings, Mobile Data, then making sure data is enabled on all apps when you scroll down.

 

Let us know how you get on.

 

Jon

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