13-01-2019 08:47 PM
When my sister sent me a picture and I was out of WiFi area it wouldn’t allow me to download the pic. Only when connected to WiFi will it allow me. Also Instagram won’t refresh unless I’m a WiFi area. 4g is working still though on you tube and other apps. Just not for watts app or instagram.
13-01-2019 08:51 PM
You need to remove content lock (the adult filter) which you can do via your online EE account or using the My EE app.
Full details and instructions can be found here.
13-01-2019 09:11 PM
Try deactivating via your online account or your app.
14-01-2019 08:39 AM
Good Morning @Saimamughal.
Welcome to the community 🙂
Did you manage to turn content lock off following @Northerner's advice?
If you're still having trouble, could you check mobile data is enabled for all apps?
You can do this in Settings, Mobile Data, then making sure data is enabled on all apps when you scroll down.
Let us know how you get on.
by Maisie2 Saturday