22-10-2017 09:45 AM
My voicemail has suddenly stopped working. I have notification that i have new voicemail but when i try and ring voicemail fails, it immediately ends the call - definitely did not connect at all. VoiceMail setup is fine, I can call in from a vodaphone phone, enter my PIN and access my vm. My calls are diverted to the VM if I do not answer. I have reset network settings, rebooted the phone. several times. Tried to resolve via the CHat Support who said they had changed some configuraton , but when the text came to say that had gone through - still did not work after restarting the phone. I also did all the usual things link texting VM ON to 150 etc.
What on earth is going on? Can anyone help please.
22-10-2017 08:19 PM
Hi , yes same if I call. 222 or the full 07...222 number. I use an Iphone 6s - unil last friday it was fine. The only thing I have noticed that is different to my other iphones in the family is that under Phone settings, there is an option to Change the Voicemail Password. I cannot say that has ever been there before and does not appear on our other iphones. I tried it. It does not ask for any current oassword, Just to twice enter a new one - but then just hangs when I save.