by Fozzy2670 Established Contributor
Established Contributor

Very slow 4g

Very very very slow 4g4387045F-13CA-49A8-A5CF-534D1FF2DB7B.png

 

23 REPLIES 23
by Grand Master
Grand Master

Re: Very slow 4g

Have you checked the Network Status Checker  ?

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by Star Contributor
Star Contributor

Re: Very slow 4g

Where is this happening? 

by Ace Contributor
Ace Contributor

Re: Very slow 4g

Have speeds decreased recently in this area or do you just feel this just isn't fast enough?

by
EE Community Support Team

Re: Very slow 4g

Hello there @Fozzy2670

 

Thanks for coming back to the community.

 

If you can let us know the answers to the questions asked, we will see what we can do to help.

 

Speak soon, Leanne 🙂

by Fozzy2670 Established Contributor
Established Contributor

Re: Very slow 4g

It’s generally up and down been this slow about a week. People on other networks get much faster

by
EE Community Support Team

Re: Very slow 4g

Hi @Fozzy2670

 

Thanks for coming back to us.

 

Is this in all areas?

 

What phone are you using?

 

Leanne 🙂

by Fozzy2670 Established Contributor
Established Contributor

Re: Very slow 4g

iPhone 7 Plus  yes at home work everywhere near me 

by Fozzy2670 Established Contributor
Established Contributor

Re: Very slow 4g

  • iPhone 7 Plus  yes at home work everywhere near me 
by Ace Contributor
Ace Contributor

Re: Very slow 4g

I get similar, or worse speeds in London most of the time on EE. 

 

There's so many factors involved in why you could be getting slow speeds though, it may not be something in EEs control.

 

Todays speed test...

 

Screenshot_20180724-150056__01.jpg

by Fozzy2670 Established Contributor
Established Contributor

Re: Very slow 4g

Your happy with such rubbish service?

by Ace Contributor
Ace Contributor

Re: Very slow 4g

I live in one of the most densely populated streets in the UK. I'm surrounded by tall buildings and new ones are going up all the time. All MNOs need to do more to improve signal but I understand why this isn't easy or quick. I use wifi calling at home, and I don't really need fast speeds most of the time, but it's enough for browsing and normal use.

by Star Contributor
Star Contributor

Re: Very slow 4g

Due to the nature of mobile networks operating over radio, areas can differ in performance. On our last London network performance trip, a friend and I got nearly 100mbps average download on EE with a 90th percentile at 170mbps. That's not to say there weren't one or two places with performance on the lower end of things.

 

Your speedtest was to a Hull server so presumed you're near Hull where EE has a majorly high end deployment which provides usually stellar experience. Hence my asking where you had issues.

by Fozzy2670 Established Contributor
Established Contributor

Re: Very slow 4g

I’m in GRIMSBY 25 miles from Hull

by Fozzy2670 Established Contributor
Established Contributor

Re: Very slow 4g

I would love those speeds never happens and you get told maintenance in the area been maintenance for months just a fob off response

by
EE Community Support Team

Re: Very slow 4g

Hi there @Fozzy2670

 

Have you tried a network reset on your iPhone at all?

 

To do this go into Settings > General > Reset > Reset Network Settings.

 

If so and this hasn't made a different, have you spoken to our customer service team?

 

Thanks, Leanne.

 

 

by Star Contributor
Star Contributor

Re: Very slow 4g

Grimsby does have a few legacy sites dotted around, or at least it did last time I was there. Performance on the Band 7 sites (Freshney place and Albion Street) were decent aswell. 

by Fozzy2670 Established Contributor
Established Contributor

Re: Very slow 4g

Unfortunately I don’t live in the Shopping centre

by Fozzy2670 Established Contributor
Established Contributor

Re: Very slow 4g

Done all that usually get the old story from CS staff ongoing maintenance which is the usual one

by Fozzy2670 Established Contributor
Established Contributor

Re: Very slow 4g

Reading at my work today D60F4891-AC13-4C6E-BA6C-BF59868A4FDE.png

 

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