14-05-2018 11:26 AM - edited 14-05-2018 11:28 AM
I've been very happy with my 4G modem + external antena since i had it installed a couple of months ago, but recently (past week) I've been noticing very slow speeds on the download.
I've ran several speedests over the weekend and download speeds are only giving me roughly 5Mb/s each time, with upload staying around 50Mb/s as expected. There was some work carried out in the area the past week but I got a text saying it was fixed, it's just made it worse 😞
I've tried the 4GEE router as well as a mikrotik router which I have, same result each time.
Here are the stats for the current connection
EARFCN : 1667 (band 3, bandwidth 20Mhz)
RSRP : -83dBm
RSRQ : -10dB
SINR : 25dB
CQI : 14
14-05-2018 12:18 PM
Your signal conditions are very good, much as would expect with the external antenna, which rules out anything wrong there.
What is the affected postcode (or the majority of it) so I can try and look up some information about the masts?
14-05-2018 12:56 PM
It seems to have improved now, the postcode is LL53 8 but just getting 20Mb now, so I'm wondering if someone else on the same mast is just hogging all the download 🙂 Do they run QoS at all to sahre bandwidth?
14-05-2018 02:15 PM
Welcome back to the community.
Our engineers are aware of the degraded service in your area and they're looking into a solution.
While the next steps are being planned, you may see some fluctuation in your data speeds.
We're sorry for any inconvenience caused.