by Bungalow Investigator
Investigator

VOLTE

Sometimes my Motorola will show VOLTE and it seems like I can't send photos or access the internet. I know I'm in an area where I would normally get a good 4G signal. Once it gets into this situation it seems to not want to change, I would drive for many miles into other areas where I always have 4G and stays showing VOLTE. Very frustrating.

Any thoughts would be appreciated.

8 REPLIES 8
by Star Contributor
Star Contributor

Re: VOLTE

VoLTE means Voice over LTE - where phone calls are carried over 4G. The symbol should be there the entire time you're on 4G.

by Bungalow Investigator
Investigator

Re: VOLTE

That's not how it is working for me. Currently I'm seeing 4G and a good number of bars, and I can send emails, photos and connect to the internet. No sign of VOLTE.

When I do have the VOLTE symbol I have none of the above.


 

by Star Contributor
Star Contributor

Re: VOLTE

When you don't have the VoLTE symbol, what happens when you make a phone call, does it stay on 4G or drop to 3G?

by
EE Community Support Team

Re: VOLTE

Hi there @Bungalow

 

Thanks for coming to the community.

 

What model Motorola phone are you using?

 

Speak soon, 

 

Katie 🙂

by Bungalow Investigator
Investigator

Re: VOLTE

Stays on 4G

by Bungalow Investigator
Investigator

Re: VOLTE

Moto G7 plus

by
EE Community Support Team

Re: VOLTE

Thanks @Bungalow.

 

I'd recommend contacting our Tech Gurus about this.

 

They will be able to raise an investigation ticket and get it looked into further.

 

Let us know how you get on.

 

Jon

by Star Contributor
Star Contributor

Re: VOLTE

It seems your phone has a buggy indicator as you're using VoLTE when it says you aren't. And when it says you are there's problems. Very strange. 

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