by Paddysmith
Explorer

VOIP - am I wasting my time with EE router?

I have seen a number of posts about this but am wondering if anyone has a definitive answer:- is there a provider who can get VOIP to work on an 4GEE router and/or does anyone know if the issue can be solved by using an alternative router with the EE sim (which allows better access to change settings?).

 

Any help would be appreciated.

 

 

3 REPLIES 3
by
EE Employee

Re: VOIP - am I wasting my time with EE router?

Hi @Paddysmith and welcome to the community.

 

Are you using any particular VOIP app in order to create the calls?

 

Many thanks,

 

Lee

by Paddysmith
Explorer

Re: VOIP - am I wasting my time with EE router?

Hi Lee - the application is called Horizon and provided by Windsor Telecom.  I understand the issue to likely be a result of not being able to turn off SIP ALG in the router.

 

Any ideas?

 

Thanks

 

Paddy

by
EE Employee

Re: VOIP - am I wasting my time with EE router?

Hi @Paddysmith

 

Are you able to pop the SIM into a phone and use your device as a tether to rule out what may be causing the issue.

 

Many thanks,

 

Lee

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