by SqlDevil Contributor
Contributor

Urgent - cannot get signal on my phone abroad!

Guys,

 

ive currently travelled to Geneva then onto chamonix this evening. I'm on the EE extra plus which includes minutes and texts abroad and I also pay for 500mb of internet a day abroad. 

 

I had a issue issue last year at the same place with the same problem but managed to survive. Returned back to the Uk and customer service fixed the issue for me. 

 

Ive been Amsterdam and Dubai in the past 6 months and have had no issues with signal. Now that I am back here the problem has returned! Can someone urgently look into this please? I'm here snowboarding with a group till Saturday and if something happens to me - my phone was my way of communication. 

 

Ive tried rebooting my iPhone and resetting network settings with no luck. I DID get signal in Geneva too. One of the guys here is with virgin media and his getting signal. If there's any details you need from me please ask... I can only get wifi here only

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: Urgent - cannot get signal on my phone abroad!

Good Morning @SqlDevil

 

Thanks for joining the EE Community! Smiley Happy

 

Sorry to hear you're experiencing issues again.

 

Does your phone show it's connected to a network?

 

If you try doing a manual search does it bring up available networks?

 

One last quick question.....what model iPhone are you using?

 

Look forward to hearing from you!

 

Thanks - Karen. Smiley Happy

6 REPLIES 6
by
EE Employee
Solution

Re: Urgent - cannot get signal on my phone abroad!

Good Morning @SqlDevil

 

Thanks for joining the EE Community! Smiley Happy

 

Sorry to hear you're experiencing issues again.

 

Does your phone show it's connected to a network?

 

If you try doing a manual search does it bring up available networks?

 

One last quick question.....what model iPhone are you using?

 

Look forward to hearing from you!

 

Thanks - Karen. Smiley Happy

by SqlDevil Contributor
Contributor

Re: Urgent - cannot get signal on my phone abroad!

@Karen_C

 

hi Karen,

 

searching manual brings up:

Orange F

F-bouygues Telecom

FSFR

Free

 

i can select any of these but it just ticks and I still can't make calls, texts or surf the web.

 

at the top it says no service even after selecting one of the above.

 

im using a iPhone 6 Plus 

 

 

by SqlDevil Contributor
Contributor

Re: Urgent - cannot get signal on my phone abroad!

Hi KAren,

@Karen_C not sure if you've done something but I seem to magically connect to Bouygues and all seems fine. Got the text for "using my phone in France" just now too.

 

thanks

by
EE Employee

Re: Urgent - cannot get signal on my phone abroad!

Hi @SqlDevil

 

As the suggestions have not worked, I have generated you a unique chat link to our customer service team, who will be happy to look into this for you.

 

This can be found in your Private Messages.

 

The link will be active from now till 9pm (UK TIME).

 

Let me know how you get on.

 

Many thanks,

 

Lee

by SqlDevil Contributor
Contributor

Re: Urgent - cannot get signal on my phone abroad!

@lee_h 

 

thanks Lee. Seems that either Karen fixed it or searching manually for the networks forced the phone to react and then once I put it back into automatic detection - Bouygues was picked up and the relevent ee messages from France piled in.

 

thanks 

by
EE Employee

Re: Urgent - cannot get signal on my phone abroad!

Hi @SqlDevil

 

Glad you are now sorted.

 

Many thanks,

 

Lee

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.