by Vivienne24
Explorer

Upgraded from an iPhone to samsung and I hate it can i return it and choose ipho

Really not getting on with new samsungs9 plus upgraded from iphone7, can i return it and have iPhone Xmas instead? I've always had iPhones but was talked into samsung for a change but deeply regret this decision, I am really not getting on with this it's awful

3 REPLIES 3
by Vivienne24
Explorer

I really do not like my new samsung can I return and change for latest iphone

I've just upgraded to a samsung phone after having iPhones and I've made a bad decision because I'm really not getting on with it... can i return it and exchange it for iPhone after all?

by Ace Contributor
Ace Contributor

Re: Upgraded from an iPhone to samsung and I hate it can i return it and choose

If you got it from a EE store you cant return it but if you got it online or over phone you have 14 days to return it.

 

by
EE Community Support Team

Re: Upgraded from an iPhone to samsung and I hate it can i return it and choose

Good Morning @Vivienne24

 

Thanks for coming to the community.

 

@David is correct if you have upgraded over the phone or online in the last 14 days you can return your upgrade.

 

Full information and how to return your Samsung can be found on our How to return a product bought in the last 14 days Help page.

 

Thanks, Leanne.

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