20-10-2018 11:28 PM
Really not getting on with new samsungs9 plus upgraded from iphone7, can i return it and have iPhone Xmas instead? I've always had iPhones but was talked into samsung for a change but deeply regret this decision, I am really not getting on with this it's awful
20-10-2018 11:55 PM
I've just upgraded to a samsung phone after having iPhones and I've made a bad decision because I'm really not getting on with it... can i return it and exchange it for iPhone after all?
21-10-2018 12:13 AM - edited 21-10-2018 12:14 AM
If you got it from a EE store you cant return it but if you got it online or over phone you have 14 days to return it.
21-10-2018 08:37 AM
Good Morning @Vivienne24
Thanks for coming to the community.
@David is correct if you have upgraded over the phone or online in the last 14 days you can return your upgrade.
Full information and how to return your Samsung can be found on our How to return a product bought in the last 14 days Help page.
by Maisie2 Saturday