by Pat19
Explorer

Upgrade confirmation?

Hi, I upgraded my sim only contract online earlier today, but my account is still saying that i'm eligible to upgrade, and i haven't received my text confirmation.  I've double checked that i completed the process properly.   Is the delay because its a sunday? i just want to confirm that i don't need to do anything else. Thanks

3 REPLIES 3
Highlighted
by Grand Master
Grand Master

Re: Upgrade confirmation?

Hi @Pat19 

 

Did you ask for a new SIM or are you intending on using your old one? You should receive a text or email in the next 24 hours. 

 

It takes up to 48 hours to update your account/app.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

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by Pat19
Explorer

Re: Upgrade confirmation?

Thank you. I will be using my existing sim. I will wait the 48hours for the confirmation before chasing, just wanted to check there was nothing else that I needed to do.

 

Thanks for your reply

by
EE Community Support Team

Re: Upgrade confirmation?

Good Morning @Pat19

 

Thanks for coming to the community. 

 

I can see you have been provided some great advice from @Northerner, your account should update shortly. 

 

Please be sure to let us know if you have any further questions, 

 

Katie 🙂

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