by Angela76
Explorer

Unless at home I can’t access internet though have 4G. Any ideas?

I have an iPhone 7. For a few weeks now, I can’t access the internet when out and about - though I have 4G and full network. I can only access it from home off the WiFi. Any ideas? 

5 REPLIES 5
by Angela76
Explorer

Error in connecting to internet

I have an iPhone 7. For a few weeks now, I can’t access the internet when out and about - though I have 4G and full network. I can only access it from home off the WiFi. Any ideas? 

by Grand Master
Grand Master

Re: Error in connecting to internet

@Angela76: You on contract or PAYG?

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by Grand Master
Grand Master

Re: Error in connecting to internet

Hi @Angela76

 

Have you tried resetting your network settings?

 

Thanks




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by Profile closed
Not applicable

Re: Error in connecting to internet

Hi, @Angela76,

 

 

Try re-booting your device! 

😊👍

 

 

Thanks

 

mAh8v

by
EE Community Support Team

Re: Error in connecting to internet

Good Morning @Angela76

 

Thanks for coming to the community.

 

Has the network reset got your data working for you?

 

To do this go into Settings > General > Reset> Reset Network Settings.

 

This will remove all saved WiFi passwords.

 

Hope to hear back from you soon 🙂

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