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New Member

Unable to view/send pictures on WhatsApp unless on WiFi

Can anyone help? I can’t download/send pictures on WhatsApp unless connected to WiFi. I have tried turning content restrictions on and off then resetting phone. I have reset network settings and still hasn’t resolved the problem. My bill was £80 this month and I mainly use my phone for WhatsApp so not happy! 

3 REPLIES 3
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by Grand Master
Grand Master

Re: Unable to view/send pictures on WhatsApp unless on WiFi

@Lil84   Have you allowed the app to use cellular data ?  this can be found within the settings section of what’s app. 

 

 

  When you did the content settings from within your EE account did you turn off the device after you turned content lock to strict but before you turned content lock off.   

content lock to strict 

turn off the device 

wait 30 seconds 

turn on the device
turn content lock off

turn off and then restart the device again.  

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by Grand Master
Grand Master

Re: Unable to view/send pictures on WhatsApp unless on WiFi

Rebooting Content Lock is the usual way of fixing this sort of issue but it seems it hasn't worked for you.

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EE Community Support Team

Re: Unable to view/send pictures on WhatsApp unless on WiFi

Hi there @Lil84

 

Thanks for posting on the community.

 

Can you try the steps @Chris_B has advised and see if this works this time for you?

 

If not, have you tried deleting the app and reinstalling?

 

Speak soon 🙂

 

Leanne.

 

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