04-03-2017 11:27 AM
I have a sim only plan with 16GB of data per month and have just changed my phone to a Samsung Galaxy Note 4. When I try to set up a mobile hotspot I can't switch it on - I follow the configure instructions but to no avail. Phone asks me to set up a list of allowed devices but you can't do this unless the phone can connect to them so I'm stuck. Also, although I am an EE customers I am getting a T-mobile logo on my internet app etc, and can't connect to myee on my phone.
04-03-2017 12:48 PM
Hello there @colcam101
Thanks for coming to the community.
Was the device purchased on EE or is this unlocked from another network?
Is the T-Mobile showing for your My EE account?
If so can you clear all cookies and cache and use this link to log in My EE Register for an online account.
04-03-2017 02:37 PM
Hi - The phone was purchased unlocked. (I presume it was locked to T-mobile due to the branding on some apps etc?)
No - t-mobile doesn't show under my account and I went to online chat where the chap helped me change the access point names to ee (it was set as T-mobile.)
The latter has made no difference however.
I'm just trying to find how i clear all the cookies and cache as you suggest!!!
04-03-2017 02:43 PM
04-03-2017 03:23 PM