by c4curtis Established Contributor
Established Contributor

Unable to play Fortnite using 4G

Hi,

 

EE users over at www.reddit.com/r/FortniteBR are currently having problems using 4G. Fortnite was released on the AppStore yesterday since the big hype around I thought i'd give it a try as I play on console little did i know that I can't play the game via 4G and only Wifi. Other users on different networks have confirmed that they work on 4G so it's not Epic Games (Developers of Fortnite) EE is the biggest leading network. What's the deal? Hope someone can give some information so I can pass on over at Reddit.

100 REPLIES 100
by
EE Employee

Re: Unable to play Fortnite using 4G

Hi @c4curtis

 

I have replied to your private message in regards to your query.

 

@Chris_B any chance you can give it a test 🙂

 

cheers

 

Lee

by Dom1265
Visitor

Re: Unable to play Fortnite using 4G

I have the same problem 

by
EE Employee

Re: Unable to play Fortnite using 4G

Hi @c4curtis

 

I'm currently having this tested, one of my colleagues has connected and played a game whilst connected to EE 4G.

 

I'll return with further findings.

 

Many thanks,

 

Lee

by RudRudy
Explorer

Re: Unable to play Fortnite using 4G

I have the same issue. All my friends on other carriers can play on 4G but I can’t I get a failed matchmaking error message

by Grand Master
Grand Master

Re: Unable to play Fortnite using 4G

@Lee_H  I’m just downloading it now. give me a moment and I’ll be back.....

by
EE Employee

Re: Unable to play Fortnite using 4G

by darylb Investigator
Investigator

Re: Unable to play Fortnite using 4G

Same issue for me, if you need an invite code to test let me know

by Grand Master
Grand Master

Re: Unable to play Fortnite using 4G

@Lee_H @c4curtis @RudRudy @Dom1265  

 

Im waiting on the email invite.  

8898B9BF-0B0F-4395-8A5E-BC1D5AC02C80.png

 

 

Until I get the invite there is nothing I can test/tryout.   Sorry.   

by darylb Investigator
Investigator

Re: Unable to play Fortnite using 4G

I can send you an invite code if you can do me your email?

by
EE Employee

Re: Unable to play Fortnite using 4G

@Chris_B

 

Thank you for trying 🙂

 

Many thanks,

 

Lee 

by darylb Investigator
Investigator

Re: Unable to play Fortnite using 4G

@Chris_B I’ve sent you a dm to grab your email to send over an invite code

by Grand Master
Grand Master

Re: Unable to play Fortnite using 4G

@darylb @c4curtis @Lee_H @RudRudy @Dom1265 

 

Ok so I got setup and was able to try out on wifi ( looks like a fun game ) 

 

i then closed the app fully and removed it from the switcher.  I then launched the app when connected to cellular data.  I then got this

33977098-927F-40CF-9043-6E9C535D8D3D.png

 

 

But this is what I did to get it working on cellular data (. Yes it does work ) 

I closed the app fully/removed it from the switcher.  ( this on its own didn’t work ) 

 

 I did the above again but. 

 

I then turned off cellular data for the app and for the device and then back on and tried again no joy.  

 

I did both above steps again but this time 

 

I turned off the device and then rebooted the device.

I launched the app and hey presto it works on cellular data 

 

03746B7C-E26F-423E-B95E-E9E04720EBC9.png

 

 

 

by darylb Investigator
Investigator

Re: Unable to play Fortnite using 4G

I’ll give that a go, thanks @Chris_B

by
EE Employee

Re: Unable to play Fortnite using 4G

by Grand Master
Grand Master

Re: Unable to play Fortnite using 4G

@c4curtis @darylb@Dom1265 @Lee_H @RudRudy 

 

Im having connection issues no matter what I try now.    Argh.  

by Grand Master
Grand Master

Re: Unable to play Fortnite using 4G

So it looks like a one off that I got it to work as nothing is working now not even 3G.   I’ve tried everything I can think of but I’ll nit give up yet.    This might take a bit longer than I first thought.        I’ll be back.  

by Grand Master
Grand Master

Re: Unable to play Fortnite using 4G

I’m now getting failed to login on wifi. I think the server might be having issues as well. 

by Grand Master
Grand Master

Re: Unable to play Fortnite using 4G

Each time I try to login it’s taking longer and longer on the count down timer.   It’s now over 4 minutes but originally is was less than 10seconds.  It really looks like the servers are starting to get hit hard.  So if there is a cellular issue there is now a server issue so I don’t know at present how to figure this out.     This long login time is on wifi also.  

by
EE Employee

Re: Unable to play Fortnite using 4G

Cheers @Chris_B for your research on this one.

 

Many thanks,

 

Lee

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