by scoombs Investigator
Investigator

Unable to gift data, I could a few weeks ago

I have a single account in my name with 4 separate numbers. All numbers show in on the app as well as on the website. They are all billed together as well.

I am only able to gift data between two of the numbers (annoyingly both have plenty of data). The message just states.

'Sorry this number is not eligible for data gifting'

 

I have been able to gift data between all accounts for the past year. I contacted EE yesterday (6th May) and they gave me a 1GB addon as an interim solution, but had no idea why gifting wouldn't work. 

 

Anyone experience the same? any ideas why this has stopped working all of a sudden?

 

Thanks in advance.

Scoombs

1 SOLUTION

Accepted Solutions
by scoombs Investigator
Investigator
Solution

Re: Unable to gift data, I could a few weeks ago

Thanks for the response. No bars on either account.

 

But........it's suddenly all working again, maybe it was just a glitch on my account? Now my daughter can have more data to communicate via snapchat and Insta rather than verbally..................great.

 

Thanks for the suggestions.

4 REPLIES 4
by Grand Master
Grand Master

Re: Unable to gift data, I could a few weeks ago

Are any of the nos on 4GEE WiFi 30 day plans? You can't gift between those.

 

There is a monthly free gifting limit of 20 GB for 4 nos.

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by scoombs Investigator
Investigator

Re: Unable to gift data, I could a few weeks ago

Thanks for the reply.

 

My bill says:

2 x EE Sim 4GB

1 x Essential Plan

1 x Max plan

 

It's the 2x EE Sim 4GB ones that seem to now be excluded from gifting. I've not made any changes to my account recently though.

I have only gifted 4GB in total in the last 30 days as well.

by
EE Community Support Team

Re: Unable to gift data, I could a few weeks ago

Good Morning @scoombs

 

Are you aware of any active bars on your account?

 

Bars which stop the user purchasing data may affect you data gifting. 

 

Thanks, 

 

Katie 🙂

by scoombs Investigator
Investigator
Solution

Re: Unable to gift data, I could a few weeks ago

Thanks for the response. No bars on either account.

 

But........it's suddenly all working again, maybe it was just a glitch on my account? Now my daughter can have more data to communicate via snapchat and Insta rather than verbally..................great.

 

Thanks for the suggestions.

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