by vrwat
Visitor

Unable to get mobile data on my Samsung galaxy a6

I have an unlocked, new Samsung galaxy a6 and am unable to access mobile data on it although I have data on my plan.

2 REPLIES 2
by Grand Master
Grand Master

Re: Unable to get mobile data on my Samsung galaxy a6

Try manually re-connecting to the EE network. The APN might need updating.

 

Alternatively, the online set up tool allows you to update your phone settings yourself.

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by
EE Community Support Team

Re: Unable to get mobile data on my Samsung galaxy a6

Hello there @vrwat

 

Thanks for posting on the community.

 

Has the helpful advice from @XRaySpeX got the data working for you?

 

Let us know how you're getting on.

 

Leanne.

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