by rpaterson
Explorer

Turn.of dataApp wont let me turn off data

 
4 REPLIES 4
by
EE Community Support Team

Re: Turn.of dataApp wont let me turn off data

Good Morning and welcome to the community @rpaterson

 

Are you looking to switch off all mobile data?

 

What phone are you using?

 

Please provide more information so I can help further, 

 

Katie 🙂

by rpaterson
Explorer

Re: Turn.of dataApp wont let me turn off data

Hello katie, i have 2 x phones on same contract (family) i want to turn
using the my ee app turn off the data on my daughters phone, i can do it on
the web page but the app keep coming up with the message sorry something
went wrong turn app ooff and on again and try again..this is every time
..my phone is lg k8 andriod( main account phone)
Thanks
Richard
by
EE Community Support Team

Re: Turn.of dataApp wont let me turn off data

Good Morning @rpaterson

 

Thanks for confirming this.

 

Is your app up to date?

 

Are you connected to WiFi when trying to complete this step?

 

Speak shortly, 

 

Katie 🙂

by rpaterson
Explorer

Re: Turn.of dataApp wont let me turn off data

Hello
Reinstalled the app it seems to be working now thanks.
Richard
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