by M4Malandra Investigator
Investigator

Trying to buy roaming data in Vietnam but it's not working

 
7 REPLIES 7
by Ace Contributor
Ace Contributor

Re: Trying to buy roaming data in Vietnam but it's not working

Hello @M4Malandra you can purchase data roaming add ons here:

 

http://add-on.ee.co.uk

 

🙂

by M4Malandra Investigator
Investigator

Re: Trying to buy roaming data in Vietnam but it's not working

I've tried buying D3 data via texting 1024 which keeps replying 'We're
sorry, but there's been a technical error and we couldn't add the Roaming
Data add-on to your account. You haven't been charged. Please try again
later or click here http://add-on.ee.co.uk/text' for the past two days.
I've tried buying data via the above-mentioned link which keeps telling me
to switch off WiFi to buy add-on but when I do I have no network so the
page doesn't work. I've tried using Internet browser and logged onto ee,
and again that doesn't seem to work either!!!
Don't know what else to do!
by
EE Community Support Team

Re: Trying to buy roaming data in Vietnam but it's not working

Good morning @M4Malandra

 

Thanks for coming to see us all the way from Vietnam 🙂

 

Here is our information on costings and packages for Vietnam have you seen it?

 

Did you make sure roaming was activated before you went away?

 

Are you A pay monthly or pay as you go EE customer?

 

Thanks

 

Richard

 

🙂

 

 

by M4Malandra Investigator
Investigator

Re: Trying to buy roaming data in Vietnam but it's not working

Yes, roaming is enabled on my phone and I'm a pay monthly customer. I know
about the data add-on options and prices in Vietnam, it's just that every
effort to buy add-ons doesn't work.
by
EE Community Support Team

Re: Trying to buy roaming data in Vietnam but it's not working

Hi @M4Malandra,

 

It sounds like you aren't connecting to a local network.

 

Has your phone worked at all in Vietnam?

 

Have you tried selecting a different network manually? - If you need any help with this step, just let me know which phone you are using.

 

Thanks

 

James

by M4Malandra Investigator
Investigator

Re: Trying to buy roaming data in Vietnam but it's not working

Hi James,

My phone has been connected to a local network (VN VINAPHONE 3G), I've
tried to manually connect to other networks but phone isn't connecting to
any of them except for VN VINAPHONE 2G. I have been able to receive and
make phone calls and send/receive text messages.

I'm still not able to purchase roaming data.
by
EE Community Support Team

Re: Trying to buy roaming data in Vietnam but it's not working

Thanks for coming back to us @M4Malandra

 

We will need to get this looked into further.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Thanks, Leanne.

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