by Michael_Germany Investigator

Top Up does not work

Hello i am in Holidays in UK and want to top up my data sim card now. Every time i try to add my phone number to my account i get 

The SIM card is already associated....and i cant go on. I have the ee app on my phone but with this app is the same i cant top up. What can i do....

Regards Michael

EE Community Support Team

Re: Top Up does not work

Hi @Michael_Germany


Welcome to the community, I hope you're enjoying your time in the UK. 🙂


Have you been able to register a credit/debit card to your account?


If so, you'll be able to top up by text:


Text them following information to 150, including spaces:


  • The letters CR
  • The last four digits of your registered credit or debit card number
  • The amount you want to top up (between £5 and £95)


For example, to top up £10 with card ending in 1234: CR 1234 10


If you're unable to do that, it may be worth popping into the nearest EE store.


Hope this helps.



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