by Ellephone Investigator
Investigator

Tmf12 error on brand new iPad with Apple sim. Trying to set up data plan with EE


I have just got a new iPad with an Apple sim. In the settings I clicked on mobile data, selected EE and received an error message TMF12. 

How do I get past this to set up data? 

 

Thanks 

4 REPLIES 4
by
EE Community Support Team

Re: Tmf12 error on brand new iPad with Apple sim. Trying to set up data plan wit

Welcome to the community, @Ellephone.

 

Sorry to hear that you're having problems setting up your Apple SIM.

 

I recommend speaking to our Tech Gurus who'll be able to help you get up and running.

 

Let us know how you get on.

 

Chris

by Profile closed
Not applicable

Re: Tmf12 error on brand new iPad with Apple sim. Trying to set up data plan wit

Have you tried simply turning your iPad off completely and back on again?  That sometimes fixes TMF12 errors.

Highlighted
by Ellephone Investigator
Investigator

Re: Tmf12 error on brand new iPad with Apple sim. Trying to set up data plan wit

I really wish that worked. Customer services were less than helpful 

by Ellephone Investigator
Investigator

Re: Tmf12 error on brand new iPad with Apple sim. Trying to set up data plan wit

It was a waste of time phoning them. First guy spoke to me like I was crazy. Second wanted a phone number for the iPad, explained the sim was already in the iPad, they said there was nothing they could do. I asked if I would be able just to buy a new SIM card they said “oh yeah”. Hmmmmmm, tech gurus?? 

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