19-04-2017 11:19 AM
Had HTC10 for 7 months and despite having 4G/H connection I repeatedly get "This site can't be reached" errors when trying to access websites
This site can't be reached
Websitename.com's server DNS address could not be found.
Have already had a new SIM and this hasn't solved the problem - any ideas??
19-04-2017 02:13 PM
Welcome to the Community!
It sounds like you could have an issue with the APN on your phone.
If you go to Settings > Mobile Data > Access Point Names > Options > Add a new APN
Once there input this info;
Proxy Leave Blank
Port Leave Blank
Username Leave Blank
Password Leave Blank
Server Leave Blank
MMS Proxy 220.127.116.11
MMS Port 8080
Authentication Type PAP
APN Type If you have choices select internet + mms otherwise type in *
Tap Save and then test one of the sites you have issues accessing.
Pop back and let me know how you get on!
Thanks - Karen.
16-05-2017 01:14 PM
I'm having the same issue on a HTC10. If I turn data off for 20 seconds and then back on it often clears.
I've tried changing the APN settings and that has made no difference. Any other ideas?
by max1486 Tuesday