26-12-2018 03:33 PM
26-12-2018 03:30 PM
It claimed I used up all the data but I used only 500mb but supposedly I have 10gb came with the SIM card which is terribly sucks.
26-12-2018 03:36 PM
Good Afternoon @rachellamhy
Welcome to the EE Community,
I would recommend contacting customer services on 0800 956 6000 opt 2 opt 4.
26-12-2018 03:56 PM
And the phone number u gave me is incorrect? Cuz it keeps telling me I dialled the incorrect number
26-12-2018 04:14 PM
@rachellamhy the sim comes preloaded with 500mg of data and should be on the packaging on how to claim the free 10GB of data.
26-12-2018 06:30 PM
Try +44 800 956 6000 opt 2 opt 4.
27-12-2018 08:00 AM
Hi there @rachellamhy
Thanks for coming to the community.
Where did you purchase the SIM card?
Also, what pack do you have at the moment?
If you text BALANCE to 150, you will get a reply with your pack information.
by Wilsongn Wednesday