by tohaklim Investigator
Investigator

T-zones/web inaccessible after fair use limit hit

I am on one of the old TMo payg plans and using a 6-months internet booster.

Had to do some heavy browsing recently, so hit my fair use limit (which isn't specified anywhere).

Got a text with a link to t-zones where I could supposedly choose an option to continue using data. However the website won't open. I though it was taken down since nobody at EE really cares about legacy TMo business anymore, but the website opens on wifi.

Being stuck, I decided to get a temporary booster - £2,5 gone, booster activated and still no internet. 

Anyone has any idea? Can I at least refund the £2,50?

 

UPD: interestingly, my t-mobile shows low internet usage (100kb) despite me being unable to open anything. Weird

5 REPLIES 5
by
EE Employee

Re: T-zones/web inaccessible after fair use limit hit

Hi and welcome to the community @tohaklim

 

After purchasing the booster, please do pop your phone off and back on, does this help?

 

Many thanks,

 

Lee

by tohaklim Investigator
Investigator

Re: T-zones/web inaccessible after fair use limit hit

Hi Lee,
Nope, tried rebooting, carrier selection, doesn't help.
I ended up calling support (tmobile doesn't do web chat in 2017), and the rep had to do something on their end to activate my Internet (the "browsing only" mode, supposedly).
He told me I would have to call them if the website (t-zones) doesn't work, and I suspect it won't work the next time as well
by
EE Employee

Re: T-zones/web inaccessible after fair use limit hit

Hi @tohaklim

 

Are you now able to connect to the web?

 

Many thanks,

 

Lee

by tohaklim Investigator
Investigator

Re: T-zones/web inaccessible after fair use limit hit

Yep (hopefully it stays that way).
Funnily enough, t-zones still won't open
by
EE Employee

Re: T-zones/web inaccessible after fair use limit hit

Let us know how you get on @tohaklim

 

Many thanks,

 

Lee

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