by 0121zero
Explorer

T-Mobile Data down?

I've been having problems with my t-mobile data since Friday, I either get nothing or extremely slow internet on my phone no matter what I do but when I use my phone hotspot on my laptop it works OK some of the time but non secure addresses don't load?

 

I've tried the usual resetting the network settings, airplane mode, turning data on/of etc several times and a different sim works in my phone so it isn't a software problem.

 

I had a look on twitter and a few others seem to be having the same problem. Any help?

3 REPLIES 3
by
EE Community Support Team

Re: T-Mobile Data down?

Good Morning @0121zero.

 

Are you on pay as you go or pay monthly?

 

How much data do you currently get monthly?

 

Hope to hear back from you soon.

 

Jon

by 0121zero
Explorer

Re: T-Mobile Data down?

PAYG, I usually get the monthy or weekly data bundles but I don't think its that because I can stream on Youtube and listen to music on Spotify fine when my internet is connecting but can't update/download apps and most websites give me a 'Safari could not open the page because the server stopped responding' error message?

 

 

by
EE Community Support Team

Re: T-Mobile Data down?

Thanks for getting back to me @0121zero.

 

I'd recommend getting in touch with our technical team about this so they can check your account and find out why this is happening for you.

 

Let us know how you get on.

 

Jon

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