by Ronnie59
Explorer

Swann cctv streaming no longer available on ee 3/4G

Hi 

i have in issue when logging into the Swann app on my IPhone 7 it was working fine up to the point when I went over to sim only.

 

I have tried a talktalk sim only in my iPhone 7  and it works fine so there must be a blockage my on ee sim which is frustrating.

5 REPLIES 5
by Ronnie59
Explorer

Swan CCTV

Can't load my swan app using 3/4 g ok on wifi can anyone help.

by Grand Master
Grand Master

Re: Swan CCTV

Hi, 

 

Do you have any data? 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Grand Master
Grand Master

Re: Swan CCTV

It's EE's IPv6. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Swan CCTV

Hi @Ronnie59,

 

Welcome to the EE Community. Smiley Happy

 

Several users have reported issues connecting to this app over mobile data.

 

Please contact the app developer for support.

 

You can also leave feedback via your app store.

 

Thanks

 

James

by Grand Master
Grand Master

Re: Swann cctv streaming no longer available on ee 3/4G

I believe this is due to EE using IPv6 in its network. Is there any way of switching your phone to IPv4?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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