03-08-2017 07:44 PM
Supposed to have 5gb data boost on my mobile plan because I also have unlimited broadband with EE
Last month I had to buy more data on mobile plan because I exceeded 500mb
Checked plan which shows only 500mb data
Can't understand why
03-08-2017 07:47 PM
When did you sign-up for BB? Did you have the mobile contract at that time?
04-08-2017 09:48 AM
I signed up for EE Broadband in October 2013 and upgraded to fibre in August 2016
I signed up for EE Mobile plan in June 2015
Hope you can help
04-08-2017 12:14 PM - edited 04-08-2017 12:43 PM
@ronswold: The Boost is available to new & upgrading BB custs who have a mobile contract at the time of joining or upgrading their BB contract.
So you are eligible for the Boost as you did have a mobile contract in Aug. 2016 at the time you upgraded your BB.
Did you supply your mobile no. when you upgraded?
You should get the Boost & I would call EE to make sure you do.
(Sorry, I've changed my mind on this )
04-08-2017 10:27 PM
XRaySpeX i appreciate the change of mind!
I don't think i supplied my mobile number when i upgraded and my mobile plan still shows 500MB of Data but i feel the upgrade should have automatically triggered the Data Boost on my mobile plan.
The reason I ran out of data last month was because my Samsung A5 mobile keeps dropping the wifi connection and transfers to 4G until I restart the mobile and I don't know whether there is a problem with the router or a fault in the phone.Do you have any ideas how I can track down the fault?
In the meantime I will contact EE and ask them to activate the Data Boost so that i don't run out again this month
I will appreciate any help you can give
04-08-2017 10:44 PM - edited 04-08-2017 10:47 PM
I really meant I was wrong 1st time .
W/out your mobile no. how would they know you were a mobile cust? EE keeps mobile & BB separate generally.
04-08-2017 10:51 PM
my Samsung A5 mobile keeps dropping the wifi connection and transfers to 4G until I restart the mobile and I don't know whether there is a problem with the router or a fault in the phone.Do you have any ideas how I can track down the fault?
Wireless can be unreliable.
If you would like to raise the issue in the BB forum I can look into it.
05-08-2017 09:32 AM
by max1486 Tuesday